FFM has been providing complete facilities management services to many of Melbourne’s premium residential and commercial developments and have a comprehensive understanding of the high standards required to not only meet but exceed expectations. Our portfolio consists predominantly of prestigious, multi-storey and multi-stage developments and as such, we have in depth knowledge and experience in the operation, installation and maintenance of all complex building systems.
Our services include; Facility and Building Management, Concierge, Security and Cleaning to all Owners Corporations. Our key objective is to preserve and improve the value of the clients investment by effectively managing and maintaining all assets in a cost effective manner and to the highest standards possible.
Successful contract management is a critical aspect in determining operational effectiveness and success. FFM prides its contract management capability, from the transition phase, through to all aspects of execution including quality reporting, safety audits, educational programs, client liaison and feedback through to industrial relations and staff satisfaction. All necessary resources are always made available to ensure that a successful business relationship is developed and most importantly maintained.
Leadership support and innovation is provided by FFM’s, Managing Director’s, Mr Jeromias D’Costa, Mr Vince Curcio and Mr Alec Karras who have in excess of 25 years experience in the Facility Management industry.
Jeromias D’Costa proudly developed a Maintenance Management process which covers primary and secondary maintenance tasks, performance indicators, critical failure analysis including an OH&S Checklist which was presented with the Best Safety Awareness Award by the Australian Hotels Association in 1998 whilst his employment at the Stamford Plaza in Melbourne.
A Quality Management System has been implemented to deliver operational efficiency and ensure all our services are delivered in a consistently high standard. This has enabled FFM to monitor:
- Regulatory Requirements
- Service Delivery Quality and Continual Improvement Opportunities
- Staff Performance & Safe Workplace Environment
- Relationship Management & Customer Satisfaction
FFM offers a personalised and extremely professional service and believes open communication is paramount in developing strong and mutually beneficial business relationships with the Owners Corporation and Owners Corporation Managers. FFM strive to ensure that the building and its occupants’ needs are clearly understood and incorporated into the scope of work and all critical elements of quality, cost and timing are effectively managed to achieve the best results for the Owners Corporation. The presentation of every property FFM manage is a direct reflection on their capabilities and they share the same level of pride with its owners.
FFM’s reputation is unsurpassed for integrity and quality service standards, a fact that is firmly confirmed by large number of Melbourne’s premier developments currently manage. This has instilled confidence in all their clients which has developed a strong successful long-term partnership and led to a successful and sustainable business growth.